+86 13500174656 Mr Mike Fang  Mike@eastsun.online

FAQ

Q:Are you a manufacturer or a trading company?
A:Yes. Definitely a manufacturer, small orders are welcome, custom logo or packaging are welcome.
Q:How can we make our own brand packaging?
A:About this. Customized packaging includes boxes, shrink bags, thank you cards, etc. You can send us design files to make samples. If you want, we can provide templates according to your requested size to make it easier for you to add your own logo and design on it.
Q:Is it safe to show designs or logos to your factory customers?
A:Safe. We will sign a confidentiality agreement with our clients to protect our logo, packaging concept and all business details from being shown to the public without their permission.
Q:What if there is a quality problem with the product?
A:Please note. First of all, we will try our best to avoid this situation, QC 3 teams with 24 workers focus on checking before packing to make sure all defects are removed. Production manager spot check and we also welcome inspection from third party. If unfortunately a quality issue ends up happening caused by our mistake, we will take full responsibility, no matter where the goods are located.
Q:Why do I choose you?
A:We have professional production line, strong sales team and enthusiastic after-sales service with high output.
Q:Do you have your products in stock, or do you produce them to order?
A:General products are in stock, other products are made to order.
Q:How can I get the price?
A:We usually quote within 24 hours after we receive your inquiry (except weekends and holidays). If you are very anxious to get a price, please email us or contact us in some other way so we can give you a quote.
Q:Can I buy samples to place an order?
A:Yes, you can. Please feel free to contact us.
Q:How long is your delivery time?
A: It depends on the quantity of the order and the season you place the order. Usually we can ship small quantities within 7-15 days, while large quantities take about 30 days.
Q:What is your payment method?
A:T/T, L/C, Western Union and Paypal, which are negotiable.
Q:What is the shipping method?
A: It can be shipped by sea, air or express (EMS, UPS, DHL, TNT, FEDEX, etc.).
Q:How do you make our business long term and good relationship?
A:We maintain good quality and competitive price to ensure our customers benefit. We respect every customer and treat them as our friends, we sincerely do business and make friends with them, no matter where they come from.